Privacy Policy

1.- Data Controller

• Name: Rutas de Serendipia, S.L.
• Tax ID: B13983432
• Address: Calle Buen Pastor 14, 5B, 03501, Benidorm, Alicante.
• Contact Email: info@rutasdeserendipia.com

2.- Purpose of Data Processing

The CONTROLLER will process the provided data for the following purposes:

• Administrative, accounting, and fiscal management of the requested services.
• Conduct statistical studies.
• Send commercial communications about our products and services via email or other electronic or physical means.
• Send newsletters and articles from the website.
• International data transfers may occur due to the physical location of service providers or data processors.
• Contacting the user for notifications regarding services, reservation process, payments, problem resolution, fee collection, and updates.

3.- Data Retention Criteria

Data will be retained as long as the business relationship persists, and for the necessary period to comply with legal obligations.

4.- Legal Basis for Data Processing

• Consent: When you provide personal information to receive communications, offers, or newsletters, you do so voluntarily and consent to the processing of data for those purposes.
• Contract Execution: If you make a travel booking, the collection and processing of data are necessary to fulfill the contract.

5.- Data Sharing

Your personal data may be shared with the following recipients:

• Service Providers: Airlines, hotels, and transport agencies for managing bookings.
• Business Partners: With your consent, we may share data with partners offering complementary services such as travel insurance or vehicle rentals.
• Legal Authorities: If required by law, we may share data with authorities to comply with legal obligations.
• Analytics Providers: We use web analytics tools that may collect data on your usage of our website.
• Other third parties with your explicit consent.

6.- User Rights

Users have the right to access, rectify, or delete their data. They may also request limitations on processing or object to the processing of their data.

7.- Data Collection Method

Personal data processed by the CONTROLLER has been provided directly by the user, such as through forms or account registrations.

8.- Accuracy of Data

• The user guarantees the accuracy and truthfulness of the data provided.
• The user is responsible for maintaining the accuracy of the information provided.
• The user assumes responsibility for any damages caused by false or inaccurate data provided.

9.- Security Measures

We implement technical and organizational security measures to protect your data from unauthorized access and misuse.

10.- External Links

This website contains links to third-party websites. We are not responsible for their privacy policies.

11.- Acceptance and Consent

By using this website, you accept this Privacy Policy and the Legal Notice. We reserve the right to modify this privacy policy at any time.